A model for assessing the quality of electronic services in Uganda (MQAE)
This is to invite you to a seminar aimed at disseminating the findings on the research: A model for quality assessment of e-services in Uganda. In line with the third National Development Plan, the e-government master plan and the Digital Uganda Vision, the Digital Transformation Programme (DTP) is a key priority for the government for the next thirty years aimed at improving the quality of life of Ugandans.
While government is digitalizing and rolling out e services to all sectors, MDAs and Local Governments to be able to harness the potential of ICT, government should consider fronting digital assessment methods among which is the MQAE model that has been developed aimed at improving on the poor quality of e-services as identified in NDP III. The existence and application of assessment instruments increase the likelihood of success of digital governance, as well as digital transformation initiatives at the national level.
In that spirit, this research project set out to develop a model for assessing the quality of electronic services and all e-government services, in a bid to improve the uptake of e-services and lower their failure rates, and subsequently contribute to improving government efficiency and effectiveness, and most importantly government accountability to citizens. As NDP III states, this is envisaged to improve the quality of life of Ugandans and also improve the e-government readiness of the country as the improvement in ICT penetration and use of ICT services for social and economic development is a key goal for government in the DTP.
The session will take place from 10:00 am to 12:00 pm on Wednesday, the 22nd of September, 2021, and it shall be an online teleconference conducted via the zoom platform using the link below:
Meeting ID: 923 3433 1312
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