E-Governance: Enhancing public service delivery through Quality Assessment of E-services
Rationale: "The existence and application of digital assessment instruments, tools and methods increase the likelihood of success of digital governance, as well as digital transformation initiatives at different levels (i.e local, regional, national, international) and in different domains of the public sector (i.e utilities, healthcare, education, agriculture, justice,security, environmental planning, immigration, revenue collection, investment, tourism and more" - (ICEGOV, 2021). Click to view more e-government services).
To determine the factors in order to establish requirements for a model for quality assessment of e-services in resource constrained environments.
To design a conceptual model that can be used to assess the quality of e-services in resource constrained environments.
To develop a prototype to implement the model and validate the conceptual model for quality assessment of e-services in resource constrained environments.
Relevant Project Updates1. Consultative webinar on the e-GEA and the e-GIF Development
The Government of Uganda, through the National Information Technology Authority (NITA-U) held a consultative webinar on the on going development of the e-Government Enterprise Architecture (e-GEA) and the e-Government Interoperability Framework (e-GIF) with the Estonian consultants from E-Governance Academy (EGA.ee) to discuss the roadmap for the project. Follow the link to view the webinar resources. (04/12/2020)2. Stake holder Consultative Webinar on the e-Government interoperability framework (e-GIF).
A 2nd e-Government Enterprise Architecture (e-GEA) and Government Interoperability Framework (e-GIF) workshop with key stakeholders was held on 11th February 2021. The objective was to review the results of the Ministries, Departments & Agencies (MDAs) and Local Governments (LGs) survey & Regulatory and Policy Framework review to obtain any additional inputs or concerns for the e-Government Interoperability Framework. This was organised by NITA-U and the Ministry of ICT & National Guidance (MoICT&NG) with the Estonian consultants from E-Governance Academy (EGA.ee). Follow the link to view the webinar resources3. Draft Uganda e-Government Interoperability Framework (e-GIF).
Following the stakeholder engagement workshop that was held on 11th February 2021, NITA-U together with the e-Governance Academy have developed the draft e-Government Interoperability Framework.
The framework will guide the interagency sharing and re-use of data and systems integration to promote smarter rollout of smart e-services across government. (6th March - 2021). NITA - U invited comments on the developed draft before its finalization. Together with the consultants from e-Governance Academy, NITA-U will be contacting you to offer any support in understanding the document if needed or the other way around.
Follow the Link to the Draft - e- GIF resources
1. Draft Uganda e-Government Interoperability Framework (e-GIF) [PDF]
2. Draft eGIF overview [PPT]
Working with the Estonian Consultants from the eGovAcademy, The National Information Technology Authority – Uganda (NITA-U) developed the Government Enterprise Architecture (GEA) and E-Government Interoperability Framework (e-GIF) to facilitate the delivery of integrated services between various Government entities and support optimal use of infrastructure aligned to the needs of Government.
- Uganda e-Government Interoperability Framework (e-GIF)
- e-Government Interoperability Framework Reference Architecture
- Government Enterprise Architecture: Implementation and Transition Plan
- Regulatory and policy environment review (eGIF)
- GoU eGovernment Web Application Security Architecture Framework
- Web Application Security Architecture Toolkit
Link to the Presentation Resources